About this policy
Bpoint Security (ABN 33 635 088 541) (“Bpoint”, “we”, “us”) respects your privacy. This policy explains how we collect, use, share, store and protect personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
It applies to our website (bpointcomms.com.au), our clients, prospective clients, and anyone whose information we handle while delivering our services.
Information we collect
We only collect what we need to quote, install, maintain and monitor your security systems. This may include:
– Contact details: name, company, phone, email and site address
– Site and system details: property layout, equipment, system configurations and site photos taken during assessments or installation
– Security information: alarm codes, keyholder and emergency contact details, and monitoring response instructions
– Footage and recordings: CCTV footage we view when providing support or monitoring, and recordings of monitoring events and live talk-down audio
– Billing details: invoicing and payment records
– Website data: how you use our site, collected through cookies (see below)
If you give us information about other people, such as keyholders or staff, please make sure they know you have shared it.
How we collect it
We collect information directly from you: through our quote and contact forms, by phone or email, during site visits, and when you sign up for services or our newsletter. We may also receive it from your property manager, builder or another authorised representative.
How we use it
– Prepare quotes and assess your site
– Install, service and maintain your systems
– Provide remote support and 24/7 monitoring, including responding to alarm and camera events
– Invoice and manage your account
– Send service updates and, if you agree, marketing such as our newsletter (you can unsubscribe at any time)
– Improve our website and services
We do not sell or rent your personal information.
Who we share it with
We only share information where needed to deliver our services, and with parties bound to keep it confidential:
– Monitoring centre: our licensed monitoring partner receives site details, keyholder contacts and response instructions to monitor and respond to events
– Subcontractors and partner installers: licensed technicians who work on your site on our behalf
– Bookkeeper and accounting software: for invoicing and payment records
– Others where required or authorised by law, such as police or emergency services
Some of our service providers, such as Google, Meta, CHeKT and our accounting software, may store data outside Australia (for example, in the United States). We choose established, reputable providers that have their own privacy and security protections in place.
CCTV footage and remote access
The CCTV systems we install belong to you, and you control the footage they record. We only access your cameras or footage with your permission, to provide support, maintenance or monitoring. Monitoring event recordings and talk-down audio are kept by our monitoring partner for service and incident records.
If you operate CCTV, you are responsible for meeting surveillance and signage laws that apply to your premises.
Website and cookies
Our website uses cookies and similar tools, including Google Analytics, Google Tag Manager and the Meta (Facebook) pixel. These help us understand how visitors use the site and measure our advertising. They collect information such as your IP address, browser, pages visited and how you arrived at our site.
You can block or delete cookies in your browser settings. You can also opt out of Google Analytics using Google’s browser add-on, and manage Meta ad preferences in your Facebook settings.
Storage and security
We store information in secure, password-protected systems and limit access to staff and partners who need it. Alarm codes and security details are treated as confidential. We keep information electronically for as long as needed for our services and legal obligations, then delete or de-identify it.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
Access and correction
You can ask to access or correct the personal information we hold about you. We will respond within 30 days. In limited cases permitted by law, we may decline and will explain why.
Complaints
If you have a privacy concern, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the OAIC on 1300 363 992.
Contact us
Privacy Officer, Bpoint Security
Email: admin@bpointsecurity.com.au
Phone: 03 9020 9393
Post: 189-191 Balaclava Rd, Caulfield North VIC 3161
We may update this policy from time to time. The current version is always available on our website.